So you think you have empathy… True empathy is not an intellectual or conceptual understanding of something you have never experienced –...

"NEVER MUDDY THE FIRST WATERHOLE YOU COME TO – YOU MIGHT JUST HAVE TO GO BACK AND DRINK THERE!" Rubertha Thompson (my mum) An old...

Being praised is a genuine human need! It is a need that must be met on a regular basis. The key to developing people will always be to...

All good performance starts with clear, achievable and measurable goals. People need to know what is expected of them. This is...